Customer Care Specialist

About the company

Our client is a physical therapy center focused on improving patients' quality of life by using a holistic, whole-body approach to connect their diagnosis with a customized plan of care.

About the company’s culture and values

Customers' well being is their priority and they want to positively impact patients' lives. They also care a lot about their teammates and provide a superb work environment and personal growth for everybody.

Responsibilities

As a Customer Care Specialist you will be customer-facing, located at the front desk, and have responsibilities that include greeting customers, answering phones, explaining services, performing insurance verifications, and booking appointments.

• Welcome and greet customers with a genuine and friendly smile. As the first point of contact for prospective new customers, deliver a compelling first impression of the clinic, therapists, and unique offering

• Verify insurance plan eligibility/benefits and obtain pre-authorizations

• Manage the clinic schedule which entails scheduling patients and helping to manage the daily clinic flow (check-in patients, assist Physical Therapists to stay on schedule, process payments, check-out)

• Collect co-pays/deductibles/co-insurance at the time of visit and in accordance with patient insurance guidelines

• Complete administrative duties that ensure the patient's visit is smooth, billing can be processed timely and accurately, and front office remains clutter-free and organized

• Exhibit excellent communication and interpersonal skills with clients, co-workers, Physical Therapists, outside physician offices, and third parties

• Maintain confidentiality of patient personal health information in accordance with HIPAA compliance

• Adhere to the clinic mission, policies, standards, and goals

• Contribute to videos and content for clinic social media

Skills needed to succeed in this role:

Required:

• Superior customer care skills 
• Self-motivation with a willingness to learn
• Detail-oriented
• Ability to multitask, work autonomously in a fast-paced environment and highly adaptable to change and open to new ideas
• Flexibility, team player
• Basic skills with Microsoft Office products 
• Excellent written and verbal communication skills 
• High school graduate or GED

Desired:

• Fluency in Spanish
• Insurance verification and authorization knowledge
• College degree

The ideal candidate will have good general business skills and a genuine interest in serving others. 

The successful candidate must be passionate about helping others and possess a kind, patient, and respectful approach to customer care. The most important requirement of this position is the ability to genuinely serve patients on every level, including the ability to enhance patient satisfaction and increase office efficiency.

Workplace information

Hours per week: 20 hours

Hourly rate starts at: $18/hour

Workplace: 100% in person at the office

Location: Round Rock