Business Center Manager

About the company 

Our client is a leading provider of flexible workspace and executive office services with over 80 locations nationwide. Our Business Center Managers are the face and voice of our business to clients and visitors in our local communities. They hold primary responsibility for all customer service and day-to day operations at our locations. 

Their Business Center Managers have a passion for small-medium business and a natural curiosity about the people at the heart of those companies. We love being involved in the success of our clients! 

In our business centers we provide services such as meeting spaces, coworking services, professional mailing address, and dedicated offices. Our clients are typically local small-medium businesses with 1-5 employees. Our culture is entrepreneurial, creative, fun, efficient and family-oriented. Team members pitch in and help in every function as needed. 

Job Requirements and Responsibilities: 

A Business Center Manager is a friendly sales, operations and customer service professional who loves working with clients and growing business relationships; they have a creative and operational side to them; they can work independently with little supervision and have a strong commitment to the team and our company vision, including success for our members and clients. They also have a penchant for administrative detail and a strong work ethic. 

Inside Sales and Marketing: 

You are part of a team that is responsible for the overall financial performance of the location as follows: 

• Manage Sales process from lead reception through member setup, as well as member retention.
• Give office/location tours and show available offices and conference rooms to prospective clients.
• Complete client sign-up process for office space and virtual office services.
• Post on Social Media, when applicable, to create brand awareness. 
• Provide success stories and client updates to marketing team for publishing on the website and through social media. 

Client Relations: 

You provide a high level of customer service to our clients while fostering a business networking environment by: 

• Greeting clients and their guests in a professional manner and by name when possible.
• Scheduling client meeting room requests if requested. 
• Anticipating client needs and responding proactively, as well as responding to client requests and questions promptly. 
• Providing a thorough orientation for new clients with scheduled follow-up. 
• Developing a good understanding of the client’s business to provide a high level of service.
• Making new client introductions within the location.
• Retaining client business through renewals. 
• Matching prospective clients’ needs with our services. 
• Helping clients with basic technology setup of office equipment such as the printer and AV monitors in the conference rooms. 
• Occasional troubleshooting tech issues for clients with the assistance from our tech support staff. 

Location Management and Maintenance: 

You are charged with ensuring we always maintain a professional appearance in all areas of the facility. 

• The business center must always be 100% “business ready” – a professional greeting at the business lobby, tidy meeting rooms, a spotless kitchen, an organized desk. 
• You coordinate with Building Management to request they address any urgent needs (temperature control, immediate maintenance or cleaning). 

Qualifications requested: 

• 2 years (minimum) experience in customer service, executive/sales administration roles required.
• Ability to interface with many different client types in a busy front office setting, while juggling multiple priorities. 
• Some college preferred but not required. 
• Must have professional appearance and attitude, and ability to work independently. 

Qualities Needed: 

• You love people and possess a desire to understand our members’ business goals and needs.
• A desire to learn the business, to take personal responsibility for your own success without excuses, a willingness to ask for what you need – and the ability to make things happen. 
• Possess strong business/sales acumen with ability to learn and understand new business solutions.
• A relationship builder with the ability to generate and maintain positive, effective relationships with clients, prospects, partners, co-workers, and community/professional contacts. 
• Ability to communicate and handle issue resolution with patience is critical. 
• Exceptional organizational, communication and time management skills. 
• Computer skills include but are not limited to MS Office Suite (Word, Excel, Outlook, and PowerPoint), CRM (Hubspot), etc. 

Workplace: In-person at office 5 days/week, 8 am - 5 pm. 

Location: North Austin, near Arboretum, TX 

Salary: $60,000 per year, including three weeks of paid vacation / PTO. Quarterly Sales Bonus and Annual Profit Sharing also available upon qualification.

Reference checks and background screening are required for all candidates.

If you are interested in this role, please apply below.